Shipping Policy

Last updated: October 2, 2026

At Noelora, we aim to make shipping simple and keep you informed about your order.

1. Order Processing

Orders are normally processed and handed to the shipping carrier within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from delivery time.

If we cannot ship within the stated processing period, we will notify you, provide a revised shipping estimate, and offer the option to accept the delay or cancel for a full, prompt refund.

2. Estimated Delivery Time

Standard delivery is estimated at 5–15 business days after shipment.

Including processing, the estimated total time from order placement to delivery is 6–18 business days.

Delivery estimates are not guaranteed arrival dates. Carrier disruptions, holidays, weather, and customs inspections may affect delivery. Any different estimate shown for your destination at checkout will take priority.

3. Shipping Destinations and Costs

Available shipping destinations and applicable shipping charges are displayed at checkout before payment.

If your address is not accepted at checkout, please contact noelora1@outlook.com to check whether shipping is available.

Any free-shipping offer applies according to the conditions displayed with that offer.

4. Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking information.

Tracking may take a few business days to show the carrier’s first scan. If your tracking information does not update or appears incorrect, contact us with your order number.

5. Shipping Addresses

Please check that your shipping address is complete and accurate, including any apartment or unit number.

If you notice an error, email noelora1@outlook.com immediately. We will attempt to update the address before shipment, but changes may not be possible once the carrier has received the package.

If a package is returned because of an incorrect address, refusal, or failure to collect it, we will contact you to discuss reshipping or refund options. Any applicable reshipping cost will be explained before you agree to it.

6. Delayed or Missing Packages

If your order has not arrived by the end of the estimated delivery window, contact noelora1@outlook.com with your order number.

We will investigate with the carrier and arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.

If tracking shows “Delivered” but you have not received your package, check with household members, your building’s reception, and nearby delivery locations, then contact us. A delivery scan alone does not prevent you from receiving assistance.

7. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us promptly.

Include your order number and, if possible, photos of the item, packaging, and shipping label. Retain the packaging while we investigate. If photos are unavailable, let us know so we can assist another way.

We will arrange an appropriate resolution under our Return and Refund Policy and applicable law.

8. International Customs and Duties

For international orders, customs duties, import taxes, or carrier clearance charges may apply.

Any charges collected by Noelora will be shown at checkout. Additional import charges not included at checkout may be payable by the recipient, subject to applicable law. Customs processing may affect delivery times.

9. Cancellations and Returns

Contact us as soon as possible if you wish to cancel an order. We will attempt to accommodate cancellations before fulfillment begins.

If your order has already shipped, please refer to our Return and Refund Policy. Your statutory cancellation and consumer rights remain unaffected.

10. Contact Us

For shipping or delivery questions, contact:

Noelora Customer Support
Email: noelora1@outlook.com